COVID-19 Response

April 10, 2020

A month ago, few would have imagined that today we would find ourselves in the middle of a global health crisis. Earnest has made the following information available to clients looking for relief and guidance at this time:


  • Clients will continue to be able to access their loan information through our online dashboard and get answers to common questions by visiting our online help center.
  • If COVID-19 has created an immediate financial hardship for a client we have a guide on how to reach out for support from our Client Happiness team.
  • We want to keep clients up to date on any new federal announcements as they relate to private student loans. Clients can visit this page for any potential policy updates.


We encourage you to take the extra precautions necessary to safeguard your health and that of others. We all need to do our part to protect the most vulnerable among us. Visit the Centers for Disease Control and Prevention for the latest updates or contact your local health authorities with any questions.

About Earnest

Earnest is a technology company using technology, data, and design and exceptional service to build more affordable financial products, deliver them to more people, and engage through more human experiences. Founded in 2013 on the belief that financially responsible people deserve better options and access to credit, Earnest’s lending products are built for a new generation seeking to reach life’s milestones. The company’s mission is to empower people with the financial capital they need to live better lives. Earnest is a subsidiary of Navient. Learn more at